Thank you for shopping with Kexin Limited. We are committed to ensuring your satisfaction with your purchase. If, for any reason, you are not completely satisfied with your bag, we offer a straightforward return and refund policy as outlined below. Please read this policy carefully before making a purchase or initiating a return.
1. Returns & 14-Day Money-Back Guarantee
We want you to love your new bag. However, we understand that it might not be the perfect fit for you. You have the right to return your item(s) within 14 calendar days from the date you received your shipment for a full refund of the purchase price.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. We are unable to accept returns for items that show signs of wear, damage, or are missing original packaging.
To initiate a return, please follow the process outlined in Section 5 of this policy.
2. Refund Processing Time
Once we have received and inspected your returned item(s), we will send you an email notification to confirm its receipt and the approval or rejection of your refund.
Inspection: Please allow up to 5 business days for our team to process your return upon its arrival at our warehouse.
Refund Credit: If your return is approved, we will process a credit to your original method of payment. Please note that it may take at least 14 days for the refund to appear on your bank or credit card statement, depending on the processing times of financial institutions. You will be notified via email once the refund has been issued.
3. Return Shipping Costs
The customer is responsible for paying all return shipping costs. The cost of return shipping will not be covered by Kexin Limited and will be deducted from your refund if you choose to use a pre-paid shipping label provided by us, or you may arrange and pay for your own courier service.
We strongly recommend that you use a trackable shipping service or purchase shipping insurance for the return, as we cannot guarantee that we will receive your returned item. Kexin Limited is not responsible for items lost or damaged in transit during a return.
4. PayPal Refunds and Local Legal Requirements
For purchases made using PayPal, refunds will generally follow the same 14-day processing timeline after approval. However, please be aware that PayPal’s own policies, as well as consumer protection laws in certain jurisdictions, may stipulate specific timeframes for refunds to be completed.
In some regions, local laws require that buyers have up to 30 days to initiate a return or that refunds be processed within a specific period. We comply with all applicable laws. Therefore, for customers in locations where such laws exist, PayPal refunds will adhere to the legally mandated 30-day window where applicable. Our goal is to process your refund as quickly as possible, always within the bounds of local regulations and payment processor policies.
5. Return Process
To return an item, please follow these steps:
Contact Us: Within your 14-day return window, send an email to [email protected] with the subject line “RETURN: [Your Order Number]”. Please include your order number, the item(s) you wish to return, and the reason for the return.
Receive Instructions: Our customer service team will respond within 1-2 business days with your Return Merchandise Authorization (RMA) number and the specific shipping address for your return.
Package Your Item: Securely repackage the item in its original packaging, including all tags. Write your RMA number clearly on the outside of the package.
Ship the Package: Ship the package to the address provided. You are responsible for the shipping cost. We recommend using a trackable shipping method and keeping your proof of postage until your refund is processed.
6. Exchanges
If you need to exchange an item for a different size or color, the fastest way is to follow the return process for the unwanted item and place a new order for the desired item on our website. This ensures the item you want is reserved for you as soon as possible.
7. Contact Us
If you have any questions about our Shipping & Returns policy, or if you need assistance with a return, please do not hesitate to contact our customer service team at [email protected].
8. Address
Kexin Limited
w36.watchhousesale.com